Skip Navigation

Frequently Asked Questions

Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?
The prices will range depending on what floor the unit is on as well as if it comes with a built-in microwave.

What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. All application fees are nonrefundable.


How do I apply?
Applications may be found under the "Floorplans” tab of our property website, or you can stop in the office for a paper application during business hours.

Which utilities do I pay?
Residents are responsible for paying their own electric bills through Ameren and will pay for water, sewer, trash, and pest control in addition to your monthly rent.


What is the security deposit?
Security deposits will vary depending on qualifying criteria. Minimum security deposit is $400.

When is my rent payment due?
Rent is always due on or before the first of the month.


What day of the month am I liable for a late charge?
Rent is always due on the first, and a $75 late fee is assessed on the 3rd of every month (even Sundays and holidays). There is a $5 daily late fee until rent is paid in full.

How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. We also accept personal checks and cashier’s checks in the office. Those wishing to pay in cash may pick up a PayLease card from our office.

What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $250 pet fee for 1 pet or $400 for 2 pets. Monthly pet rent is $25 for 1 pet or $40 for 2 pets. Breed restrictions apply, please contact the office.

If I get a job transfer, can I break the lease?
Yes. A 60-day notice is required before vacating your apartment. The lease buy-out fee is $2,000 plus payback of any concession you have received.


How can I refer a friend?
We offer resident referral programs throughout the year and would love for your friends and family to join our community. Please have them mention your name on their 1st visit.


If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 60-day written notice prior to move-out, during which time you are responsible for rent and utilities. If you need to move-out at the end of your lease term, please remember to come in at least 60 days prior to your lease expiration to fill out the notice to vacate form.


Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and internet providers.

Can I grill on property?
You are allowed to use gas grills on the property. We also provide gas grills at our clubhouse for you to use.

I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith.

I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a fee.

 

Looking for a great apartment in Westport?

Great apartments in a great location at Westport Station. Call for rates and availability!

Your Info: